Introduction

Welcome to Moroccan Eyes, accessible from our website and mobile application (collectively referred to as "Platform"). By using our Platform, you agree to comply with and be bound by the following terms and conditions ("Terms"). If you do not agree to these Terms, you should not use our Platform.

User Account, Password, and Security

To access certain features of the Platform, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized use of your account. You may not transfer your account to any other person. Moroccan Eyes will not be liable for any loss or damage arising from your failure to protect your account.

Eligibility

You may use our Platform only if you are at least 18 years old or have the consent of a parent or legal guardian. By using the Platform, you confirm that you meet this eligibility requirement.

Privacy

Your use of our Platform is subject to our Privacy Policy, which can be viewed on our website. By using the Platform, you consent to the collection and use of your information as outlined in the Privacy Policy.

Product Use and Services

All products available on our Platform are for your personal use only. You agree not to sell or resell any products or services obtained from us. It is recommended to read the product’s ingredient list before use, especially if you have allergies.

Pricing and Offer Information

We strive to ensure accurate pricing and product information; however, errors may occur. Prices and availability of products are subject to change without notice. Promotional offers, discounts, and gifts are subject to availability and may be withdrawn at any time.

Payments

You can make payments through various methods, including UPI, Credit Cards, Debit Cards, Net Banking, and Wallets. All online payments are processed securely through authorized payment gateways. Moroccan Eyes is not responsible for any unauthorized or improper transactions.

Shipping and Delivery

Orders are typically processed and shipped within 1-2 working days. Delivery times may vary depending on your location. A shipping fee may apply to orders below a certain value. We advise you to record an unboxing video in case of damage or missing items, as this will help us assist you quickly.

Order Cancellation and Refunds

We reserve the right to cancel orders at our discretion, particularly in cases of pricing errors or suspected fraud. If you cancel an order within 30 minutes of placement, you may be eligible for a refund. Refunds will be processed within 15 days of the cancellation or return of goods.

Copyright and Intellectual Property

All content on our Platform is the property of Moroccan Eyes and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

Grievance Officer

In accordance with the Information Technology Act 2000, the contact details of our Grievance Officer are provided below:

Moroccan Eyes Customer Support
Email: support@moroccaneyes.com
Phone: +91 7710028282
Time: Mon - Sat (10 AM to 6 PM)
Address: 132, Baria Bldg., Sarang Street Opp. Sadanand Hotel, Crawford Market, Mumbai, Maharashtra 400003

Modifications

We reserve the right to modify these Terms at any time. Any changes will be posted on our Platform and will become effective immediately upon posting.

Contact Us

If you have any questions about these Terms, please contact us at support@moroccaneyes.com.